Challenge FAQs

The LLA Tavel Challenge is all about inspiring healthier journeys and lifestyle choices. Can you help to create a cleaner, greener workplace by getting around in ways that benefit your health and the environment? Please see our Frequently Asked Questions below and get in touch if the answer you're looking for isn't there.

To join the challenge, once you've registered, tap the Menu, then 'Add code' and enter the referral code LLA25

What is the LLA Travel Challenge?

The LLA Travel Challenge is a free rewards programme designed to help you get active, earn rewards and support local traders and charities. It rewards sustainable travel for commuting and leisure trips and encourages regular, healthy activity for LLA staff.

Why should I take part?

BetterPoints is an award-winning app that encourages people to walk, wheel, run, cycle and take public transport more, for commuting purposes or leisure. Taking part will allow you to earn rewards for travelling in active and environmentally friendly ways. You can support local traders and charities with the BetterPoints you earn. The secure and anonymised data your participation provides will also help London Luton Airport to improve provision for active and sustainable transport, helping to make LLA a cleaner, greener workplace for everyone.

How can I earn points or win a prize?

You can earn points and win lots of fantastic prizes for travelling actively and sustainably. Check out all the rewards here.

What is the difference between BetterTickets and BetterPoints?

BetterPoints can be earned by tracking eligible activities - over time they add up. Your points balance appears next to the coins icon at the top of the Home 🏠 screen. Once you’ve collected enough points you can redeem them against vouchers in the catalogue on the app or donate them to charity. Every 1,000 BetterPoints are worth £1.

BetterTickets are prize draw entries earned for doing a specific activity. The tickets you earn automatically enter you into relevant prize draws. The more tickets you earn, the more chance you have of winning. Active prize draws can be viewed by tapping the ticket icon at the top of the Home 🏠 screen. Prizes can include BetterPoints and specific things such as electric bikes and European city breaks.

What can I spend my points on?

Tap Rewards 🎁 to browse charities and the rewards catalogue, which includes vouchers from local, independent businesses as well as high street brands.

Can I take part if I use a wheelchair, and if so, how do I record my journeys?

Yes! All kinds of wheelchairs can be recorded as 'wheeling' in our app. Due to the motion sensors inbuilt in your device, and our algorithms in the app, it may assume you are cycling, rather than wheeling. In your timeline, after completing your journey, you will be able to amend this to wheeling and your journey will be updated. You will be awarded the same amount of points/tickets as walking, running or cycling journeys.

Do you have any more questions?

Then please refer to the general BetterPoints FAQs here. If you have any other questions that are not covered on either of these pages, please contact customercare@betterpoints.uk.

Want to get started?

Download our free app via the buttons or QR code below to sign up and start earning rewards today.

Do your bit to tackle climate change in London Luton Airport

Mobile phone with betterpoints app.